Get in Touch With Us
If you have a question about our reviews, something to flag about a casino we cover, or simply want to share feedback about the site, this page explains how to reach us and what happens when you do.
How to Contact Our Team
Email is the most direct route to the team behind Online Casinos Australia. Every message is read by a real person, and we aim to reply within two working days. Giving us a clear subject line and a sentence or two about your enquiry helps us get it to the right person faster.
Please write to us at [email protected]
What We Can Help With
We hear from readers for a wide range of reasons. The most common are listed below — if yours is not on the list, send it anyway.
- Questions about casino reviews — If something in our coverage of sites like VegasNow, LuckyOnes or any of the other casinos we review is unclear, we are happy to elaborate.
- Accuracy and corrections — Spotted a figure, offer term or factual detail that looks wrong or out of date? We take accuracy seriously and will investigate anything flagged by a reader.
- Content suggestions — Want us to cover a topic we have not addressed yet — payment methods, specific game types, or how particular casinos handle Australian players? Let us know.
- Partnership and commercial enquiries — If you represent a casino operator or an affiliate network and want to explore how your brand might feature on this site, please introduce yourself and outline your proposal.
- Editorial independence concerns — We are committed to unbiased comparison content. Commercial relationships do not determine our rankings. If you believe something on the site conflicts with that, we want to hear about it.
- Responsible gambling concerns — If you or someone close to you is experiencing difficulties related to online gambling, please mention this in your message and we will point you to the appropriate Australian support services.
What to Expect After You Write to Us
There are no automated replies here. When your message arrives, a member of the team reads it and prepares a considered response. Our standard turnaround is two working days. During periods of high volume it may take a little longer, but we will always follow up.
If your enquiry relates to a specific casino or offer — for example, a welcome bonus condition that looks different from what we have published — it helps to include the name of the site and a brief description of what you found.
How We Use the Feedback We Receive
Reader input genuinely shapes how this site develops. When a player flags that a casino's withdrawal process has changed, or that an offer term has been updated, that feeds directly into how we refresh our reviews. The same applies to suggestions for new content — several sections of this site exist because readers asked for them.
We also use feedback to keep our comparison criteria honest. Our editorial ratings are based on researched and verified factors including banking options, game range, licensing status, and the real conditions attached to bonus offers. If you believe a rating does not reflect a casino's current standing, tell us why and we will take another look.
For a broader view of how we assess the casinos listed here, including the offshore operators that accept Australian players, see our guide to the best non-GamStop casinos — it sets out the evaluation framework we apply across the site.
A Word on Our Editorial Standards
Online Casinos Australia is an independent comparison site. We research and review offshore online casinos that are accessible to Australian players, covering everything from PayID banking and pokie selections to live dealer tables and welcome offers. Our rankings are editorial decisions, not commercial ones — a casino cannot pay to move up the list.
Where we earn commission through referral links, that is disclosed on the relevant pages. It has no bearing on where a casino sits in our comparisons or what we write about it.
We appreciate you taking the time to visit this page. Whether your message is a quick question or a detailed piece of feedback, we look forward to hearing from you.